Warranty

TERRANOVA International Warranty Terms and Conditions

This document describes the terms and conditions of the TERRANOVA international warranty , guaranteeing the quality and reliability of your watch.

For more information and recommendations on how to maximize the performance and longevity of your watch, please contact our support team.

Please keep the Warranty Certificate that came with your watch to ensure that your coverage is valid. This certificate should be sent with your watch in case you need to make a warranty claim.

From the date of purchase, TERRANOVA offers a 12-month warranty for your watch, according to the terms described in this document. The TERRANOVA international warranty covers any defects in materials and manufacturing present at the time of delivery. To activate the warranty, please contact TERRANOVA support by email: Garantia@terranovawatches.com .

During the warranty period, upon presentation of the valid warranty certificate , any covered defect will be repaired at no additional cost. However, shipping costs may apply.

If your TERRANOVA watch cannot be restored to normal operation , TERRANOVA guarantees its replacement with an identical or similar model , subject to availability. The warranty on the replacement watch will be valid for 12 months from the date of replacement .

Manufacturer Warranty Exclusions

The manufacturer's warranty does not cover natural wear and tear, aging or misuse of the watch. This includes, but is not limited to:

  • Scratches on the crystal, case and bracelet
  • Changing the color of components such as leather, fabric or rubber
  • Inadequate maintenance services

Limitation of Additional Claims

Any other claim against TERRANOVA for damages beyond those covered by this warranty is expressly excluded , except for any mandatory statutory rights the buyer may have against the manufacturer.

Independence of Manufacturer's Warranty

The manufacturer's warranty is independent of any warranty offered by the dealer , for which TERRANOVA is not responsible . Furthermore, the warranty does not reduce the buyer's rights against the seller, nor does it affect any mandatory legal rights that the buyer may have against him.